Resort Data Processing - Ideas

The goal of this portal is to:

  1. Collect your suggestions and ideas on Resort Data Processing features

  2. To better understand your priorities

  3. Review your ideas when planning the Resort Data Processing roadmap

  4. Update you on the features being considered and implemented in future releases

Note: Ideas submitted to this portal are for collaboration and brainstorm for future releases. This portal is monitored but it not to be utilized as a support ticket system. We will facilitate a professional code of conduct to create meaningful discussion around product development. If you require customer support please email [email protected] or visit https://support.resortdata.com.

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RDPWin

Showing 19 of 30

Inbound calls auto open owner/reservation profile

By connecting phone lines to RDP, search the owner index or reservation index with caller IDs (or owner number typed via keypad by the owner) to pull up their profile. This would be useful in most departments - reservations desks could pull up and...
Amber Verville 6 days ago in RDPWin 0

Quick login/logout (switch user) option

We usually have more FD agents than Computers on busy shifts. This (along with the fact that RDP is slow at logging in/out and the fact that it's not very obvious who's account is logged in) often means that our agents are not logged into their ow...
Joe Warriner about 2 months ago in Front Desk 0

Arrivals 'Calendar' should not populate the arrivals until you select a date

Currently, when you go to the next month using the ► on the calendar in the 'Arrivals' tab, it refreshes the page and displays all of the arrivals before you can select a date. If you want to go forward 2 months, you can't just click the ► twice, ...
Joe Warriner about 2 months ago in Front Desk 0

Tick-able [Daily Charges] from the tab.

I love the new feature to change comments by clicking the [Change Comments] button on the [Comments] tab (rather than opening up the reservation every time).Could you do the same with the [Daily Charges] tab? (Make it editable so we don't need to ...
Joe Warriner about 2 months ago in Front Desk 0

'Default Email' should be a radio button

Currently you have to select 'No' on the old email address and then 'Yes' on the new one to change a default email address. It would be nice if it was just a radio button 🔘︎ which requires one click rather than 4.
Joe Warriner about 2 months ago in Front Desk 1

Move Authorizations to another Reservation

The ability to move a Credit Card Authorization (Security Hold/Credit Limit) to another reservation. Currently, we take a Security Auth when the guest checks in, but if the guest then books a consecutive stay (through Expedia etc. rather than just...
Joe Warriner about 2 months ago in Front Desk 0

Link CC to a Folio Type

It would be nice if CCs and VCCs were linked to the folio for which they were added, so when an Expedia VCC is added to a reservation, it's added to the M folio (group folio) and is the CC used when charging anything to the Group folio. Similarly,...
Joe Warriner about 2 months ago in Front Desk 0

Quicker Room Assignment

A few ways it could be sped up:• an option to right-click & 'Assign Room' without opening the reservation (from the 'Arrivals' tab & 'Reservations Analysis' page)• Having the [Room#]/'Available Rooms' window auto-fill with the options with...
Joe Warriner about 2 months ago in Front Desk 0

Add an e-mail when certain night audit warnings are ignored

It would be beneficial for management to receive an e-mail if the person running night audit ignores/skips a critical step
Guest 5 months ago in Night Audit 0

Ability to favorite freqently used reports

I think it would be useful to have the ability to "flag" or "favorite" frequently used reports. Sometimes those needs may change, so a way to quickly favorite or unfavorite them could prove useful
Guest 4 months ago in Reporter 0