Resort Data Processing - Ideas

The goal of this portal is to:

  1. Collect your suggestions and ideas on Resort Data Processing features

  2. To better understand your priorities

  3. Review your ideas when planning the Resort Data Processing roadmap

  4. Update you on the features being considered and implemented in future releases

Note: Ideas submitted to this portal are for collaboration and brainstorm for future releases. This portal is monitored but it not to be utilized as a support ticket system. We will facilitate a professional code of conduct to create meaningful discussion around product development. If you require customer support please email [email protected] or visit https://support.resortdata.com.

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Categories Reservations
Created by Guest
Created on Aug 27, 2026

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Trying to put Credit Card Fees on Back End - meaning when guest cancels

We do not charge a credit card processing fee on the front end when a guest makes a reservation. In other words, we do not have the 3% credit card fee option enabled at the time of booking.

However, if a guest cancels and is eligible for a partial refund, we would like the ability to recover the credit card processing fee. Our current workaround is to refund the amount paid minus 3%, with that difference being posted to a Forfeiture bucket.

It would be very helpful to have a separate Credit Card Fee bucket that could be selected in these situations instead of using the Forfeiture bucket. This would allow for more accurate accounting and reporting of credit card processing costs.

Thank you for considering this enhancement.

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